Regarding the external entrance, we’ll be developing this sometime during 2018 to make the building look much more like a play centre, so please bear with us as we’re stuck with the “1950s government building” look until then!
Regarding what you need to do when arriving at The Square, we have an entrance room where we try to take payments for all entries. The entrance room is connected to the play centre via magnetic-lock doors controlled from the café, so entry into the play centre is impossible without the doors being released from inside.
When arriving, just ring the doorbell on the internal double-doors and one of our staff will come to the entrance as soon as they’re free. We will also take payment at the entrance till, so please don’t just walk straight past to get into the play centre! You only need to ring the doorbell once, it can’t be easily heard from the entrance but it’s quite loud in the café. Staff can also see you on CCTV. Please bear in mind, we’re probably serving so you may have to wait a little while, but this is rarely more than a couple of minutes. During busiest times, if staff know they may not get to the door for a few minutes, they may release the doors for you. If this is the case, you’ll hear the door magnets click; just pull open the doors and make your way to the main café counter.
We also use the entrance room for storing prams, so please be considerate to all play centre users and be ready to leave your pram at the entrance. We’re not being awkward, and we try to flexible (EG. for sleeping babies, or babies too young to leave their prams or children with mobility problems, etc) but prams not only take up a lot of space in the play area, then can also bring a lot of dirt/damp into a room where most people are wearing only socks. You cooperation is very much appreciated 🙂