- Cash-Free site
We no-longer accept cash on site. We accept all major credit cards
- Payment at the door
You can turn up for any normal session and pay at the door without pre-booking but we cannot guarantee you a space unless you pre-book.
We can refund any normal booking if more than 24 hours notice is given prior to the session start time, but we are charged a payment handling fee by Stripe even if that booking is subsequently refunded, so this will have to be deducted from any refunds. We regret we cannot give refunds for no-shows or cancellations with less than 24 hours notice unless you are displaying Coronavirus symptoms, have had official notification to quarantine from track & trace, or you have another reason that is deemed to be a reasonable cause for a no-show with no notification. If you simply wish to change your booking rather than cancel you will not be charged
- Booking confirmation
Please bring your booking confirmation with you, on screen is fine.
- Play sessions
All play sessions are now two hours long. Due to many cleaning/sterilising tasks between sessions, please try to arrive and leave on time. If a session is showing on the calendar then it is available. If it’s not showing, that means it has been removed for that day. If it’s showing but has been struck-out, that means it’s already fully-booked.
- Who needs to book?
ALL members of your party must be booked in, even newborns, as every individual is now counted for capacity controls.
- Covid Rules
All customers must adhere to the current govt. guidance around Covid whilst on site. If you are unsure at the time, please ask
- Choosing where to sit
Whilst we should always have enough seating to accomodate our new capacities, we kindly ask all customers to select a table of comparable size to their group, to avoid any seating issues.
- Track & Trace
We are legally obliged to trace everyone who enters our building. The details you enter for your booking may also be used for track & trace purposes by the authorities. Any walk-in customers must either leave basic contact details with us OR scan the NHS code at our entrance before they are allowed entry.
- Squared Members
Squared members may visit without a pre-booking but this only covers the number of children on your subscription, plus one free adult per subscribed child. If you have any other guests coming, including additional adults, they must be pre-booked otherwise they may not gain entry.
- Your data
Some regular or popular items may have been removed due to govt guidance (such as ball pits or dressing up costumes for example) but regardless of our new Covid-safe conditions, we’re confident you and your child will still have an enjoyable visit 🙂