Private Session Terms & Conditions
We have one private session slot available each day we are usually open (currently Mon-Sat), from 4-6pm
We may be flexible with slot times but these would need to be agreed on an ad-hoc basis and an additional charge may be required.
- Activity during the session
As you are hiring our space for your own use you may operate the session as you wish. However, because of this we do not have the same controls as we would during our normal public sessions, so you are responsible for ensuring your gathering follows both our play centre rules and any ‘external’ rules that may apply at the time (such as Covid advice, for example). Please contact us if you are unsure, or if your gathering may involve an unusual idea that needs our pre-approval.
- Capacity Limits
There is no minimim number of attendees for private sessions, although you do need to be sensible, as having the whole building to yourself will look very empty without at least a few children! It is unlikely you’ll reach our maximum capacity but please let us know if you are planning more than 80+ guests in total.
Although govt. have removed all restrictions, the official advice to business and individuals is to remain extremely vigilant. We have therefore kept most of our basic Covid procedures in place. But even if all restrictions are removed by the time of your private session, please be mindful of other people attending site who may still be apprehensive about Covid. You should also be mindful of traditions, such as blowing out candles on a cake, which are not suitable in a post-Covid world. As bookings are obviously for a future date, you must also be aware that regulations may change at any time. We would refund bookings where any change in regulations makes them impossible/illegal, but minor changes or reversions back to previous restrictions do not necessarily warrant a refund if your booking is still able to proceed under conditions reasonably close to conditions in place when you originally booked
- Own Food/Drink
We rely on café sales to remain viable and keep our private session fees relatively low, so please encourage the purchasing of drinks and snacks from us during play. You are allowed to bring your own food & drink if you are using the private session for a party or celebration, but this must be for the children during the party celebration only, while sitting at the dedicated party furniture. Please do not consume your own food or drink during the whole private session, or in any area other than the party area
- Food allergies
If you are bringing your own produce for the party area, it is your responsibility to ensure your party food is safe for all attendees with regard to allergies. We do not allow nuts on site.
Cancellations up until one week prior to your event will receive a full refund, minus the relatively small transaction fee we have already paid. Additional costs we may have incurred specifically because of your booking (for example, special requests that require ad-hoc planning work or 3rd party costs) will also be deducted from any refunds. We cannot refund deposits for cancellations with less than one week remaining until the event date unless we are able to re-sell the slot. Most party bookings are made well in advance, so late cancellations can prevent us from making a sale. If you paid the full amount when booking, we will deduct £50 from your refund payment and apply the same rule as above.
- Additional items, props, decorations, etc.
Any electrical items or props you are planning to bring should be checked with us first. For example, a sound system or piñatas. Any items deemed to be dangerous for a children’s party setting are strictly not allowed. For example, but not limited to:
– your own kettle/water boiler
– soup heaters or other types of food heaters
– electrical items or toys/props not in perfect working order and tested where relevant
– open flames
Any breakages/damage caused during your party may be charged to you at the time.
- Time extension
As the play centre is being kept open solely for your group, please be aware that any unreasonable extension to the two-hour slot may incur an additional charge. Please endeavour to be out of the building by the end of your session time.
If your booking involves other parents dropping their children off and leaving them in your care, you MUST ensure there is adequate adult supervision in the play centre for all party guests at all times. As a sensible guide, this would be a maximum of 6 children per adult.